Cancellation And Refund Policy:

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.

Cancellation shall contain following details:-

a. Order ID:
b. Cancellation Reason:

2. Cancellation shall be initiated after formal order cancellation request is received.

3. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquired about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

4. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

5. In case of Cancellation, 5% charge will be applicable.

6. Any discounted or exempted amount can not be claimed for refund.

7. Any extra amount credited to Sweet Prezzy of happiness account may be considered for order enhancement but will not be refundable.

8. In all matters concerning Cancellation and refund Sweet Prezzy of happiness shall have the deciding hand.

9. In case of  Cash on Delivery (COD), you will be refunded only in your Sweet Prezzy wallet as points, refund can be full or partial depending on the situation. You will get a refund if and only if the order is canceled after its delivery and cash is received against it by us.